Normally, you would not want returning visitors to have to go through your entire chatbot flow just to end up in a live chat session again so there is an easy way to configure your chatbot so that it will ### take returning visitors down a different path.
Follow the red arrows showing the flow for returning users.
![](https://forum.promptchat.com/assets/files/2023-03-09/1678373383-3825-flow.png)
This will be active for users who return within the time frame you set in Integrations See this post next:https://forum.promptchat.com/d/48-max-chat-inactivity-time
You can use the following template if you want to use this setup. (Ie: you can reuse the template with your modifications on any chatbots you build.