Normally, you would not want returning visitors to have to go through your entire chatbot flow just to end up in a live chat session again so there is an easy way to configure your chatbot so that it will ### take returning visitors down a different path.
Follow the red arrows showing the flow for returning users.
This will be active for users who return within the time frame you set in Integrations See this post next:https://forum.promptchat.com/d/48-max-chat-inactivity-time
You can use the following template if you want to use this setup. (Ie: you can reuse the template with your modifications on any chatbots you build.