Any chatbot you build will have come with 3 default triggers. Triggers respond to events with an automated action. There are 3 events during a chatbot conversation flow which will trigger automatic actions and when you start building a new chatbot you should begin by customizing these blocks.
Live chat request trigger
When a user requests to “chat with a human” using the live chat block in the conversation flow the following actions will automatically take place;
- The chat operator receives an email notifying them of a new live chat request
- If no chat operator picks up the live chat request within 2 minutes, the chat request goes into the “overdue queue” and a new conversation flow can begin from this point onwards.
The user receives a follow up message and whatever else we build. See the example below for such a breakout chatbot branch: