These triggers are readily available in the chatbot builder:
- LIVE_CHAT_REQUEST_TRIGGER = 'live-chat-request';
- BLOCK_MESSAGES_FROM_SYSTEM_TRIGGER = 'move-contact-to-blacklist';
- LIVE_CHAT_NOT_ANSWERING = 'not-answered-chat';
- RESTART_TRIGGER = 'restart';
- STOP_TRIGGER = 'STOP';
- UNSUBSCRIBE_TRIGGER = 'UNSUBSCRIBE';
- OPERATOR_FINISH_CONVERSATION = 'finish-chat';
- FINISHED_DUE_TO_INACTIVITY_TIMEOUT = 'finish-chat-due-to-inactivity-timeout';
- ORDER_RECEIVED = 'order-received';
- INCORRECT_ANSWERING = 'incorrect-button-clicks';
Example on how to activate the STOP trigger via a keyword/Trigger word the chatbot user enters
If for example a WhatsApp user entered 555 in the WA message conversation, this will trigger the chatbot to stop with the above final message.
