Activity to live chat duration: When a user responds to a chat marketing or notification campaign, generally the chatbot owner does not want to send this user to a chatbot but rather wants to offer a live chat session to this user. Therefore, the chatbot owner can offer such live chat facility for the duration of what you enter in the Activity to live chat duration field. For example you enter there 2 hours - this will mean that the system is in a live chat sessio nmode for 2 hours from the time the campaign was sent. (After this period if the user responds to the campaign -> they will get the chatbot to reply.
Delay: This is the delay the messages will be sent with. For instance if you want to send a campaign message in the next 30 minutes, you would enter 30min here. (Best practise is to set this at minimum 10 mins - ie: do not use less than 10 mins delay)
Start campaign sending at the beginning of the day: The system will send automatic campaigns based on when the user initially subscribed. For instance if the user subscribed at 14:39 on a Tuesday - the system will send the next weekly message at 14:39 the next Tuesday. (If this is a weekly campaign of course)
If you would rather send the follow up messages in the morning on Tuesdays and not wait until 14:39 in the afternoon, tick this box.
