messages do not appear on the platform - 1310181024

Clayton

Customers coming to WhatsApp through ads are not being responded to by the bot. Additionally, the contacts from these cases are not even being created in the platform. We've already validated the integration, and everything is functioning correctly.

Link company: https://app.botatende.com.br/companies/164/edit/0

Link chat: https://chatbot.smart.botatende.com/live-chat/my-chats/23741

Integration link: https://app.botatende.com.br/integrations/16010/edit

Alla

Hello!
First, I see you have links to different sites, one at https://app.botatende.com.br/ the other at https://chatbot.smart.botatende.com
Second, to reproduce this bug I need to understand
how to go to this WhatsApp number as a customer through advertising.
Please describe this case in more detail, as it is not clear to us how you discovered the bug.