Chatboard Duplicating Messages Due to System Notifications - 1721080824

Clayton

The chatboard is duplicating input messages when a notification appears within the WhatsApp conversation. I have noticed that when a system notification occurs inside the WhatsApp conversation, it duplicates on the chatboard, and our system identifies it as a client input, resulting in a duplicated response.

https://chatbot.smart.botatende.com/
https://chatbot.smart.botatende.com/chatbot/1349/edit
https://chatbot.smart.botatende.com/companies/215/edit/0
https://chatbot.smart.botatende.com/integrations/1313/edit
https://chatbot.smart.botatende.com/live-chat/conversations/73291

[upl-image-preview url=https://forum.promptchat.com/assets/files/2024-08-08/1723148965-711412-imagem-do-whatsapp-de-2024-08-08-as-153435-dce79cd4.jpg]
[upl-image-preview url=https://forum.promptchat.com/assets/files/2024-08-08/1723148965-745530-imagem-do-whatsapp-de-2024-08-08-as-153424-16eeb484.jpg]

Alla

I conducted testing and could not reproduce such a bug. I checked it from multiple accounts.
[upl-image-preview url=https://forum.promptchat.com/assets/files/2024-08-09/1723199902-835282-novii-projekt-1.jpg]

But I saw that I additionally receive another message that is not present in the chatbot. Presumably, this is a welcome message that is set in the business WhatsApp account. Please check whether you have such a welcome message set in your WhatsApp business. Perhaps this is the one that is being sent once more.
[upl-image-preview url=https://forum.promptchat.com/assets/files/2024-08-09/1723199784-913652-novii-projekt.jpg]

When sending messages, I couldn't reproduce the system notification "Você está conversando com uma conta comercial. Selecte para saber mais.", so I can't check it

Clayton

Hello, this response does not actively address the issue. As a customer, we are unable to understand how the internal notification works on WhatsApp to inform that I am communicating with a business account.

We need this to be analyzed more thoroughly by the development team to resolve the issue. Additionally, this problem is slightly different from the ones previously reported here. In this case, the system recognizes the internal message and repeats the customer's input. In other cases, the system sends a blank message, even though there is no visible information in the WhatsApp conversation.