Bug description: When we send a PDF via WhatsApp, it does not appear in the chatboard however, when we send it directly via chat it usually goes up, I tested it with several contacts and the error remains. In the image below, the pdf sent via Whatssap is circled in red, what went up on the platform is the pdf sent from platform to platform. Login: https://app.botatende.com.br/ SMSchat conection link: https://smschat.org/manage/whats-app/whats-app-phone-numbers/4448/edit Company link: https://app.botatende.com.br/companies/278/edit/0 Integration link: https://app.botatende.com.br/integrations/15635/edit Chat link: https://chatbot.smart.botatende.com/live-chat/conversations/45492

PDF file does not appear on the platform 112911072024

Clayton

Bug description: When we send a PDF via WhatsApp, it does not appear in the chatboard
however, when we send it directly via chat it usually goes up, I tested it with several contacts and the error remains.

In the image below, the pdf sent via Whatssap is circled in red, what went up on the platform is the pdf sent from platform to platform.

SMSchat conection link: https://smschat.org/manage/whats-app/whats-app-phone-numbers/4448/edit

Company link: https://app.botatende.com.br/companies/278/edit/0

Integration link: https://app.botatende.com.br/integrations/15635/edit

Chat link: https://chatbot.smart.botatende.com/live-chat/conversations/45492

admin

Plus atach the pdf file you're having problem with (what is the size of it?)

Alla

Please describe in more detail who is sending the PDF file and to whom from which system, etc.
From your description, it seems that the operator sends one PDF from the phone's WhatsApp and another PDF from the chatbot. But according to the screenshot, it seems to me that the client sent two pdf files and one was sent, the other was not. We need more information to understand this and please be sure to send the pdf file that is not being sent.