Message button in CRM

Sware

This is what the customer wants to achieve:

1) The customer has a CRM in place.

The customer would like to have a Button in their CRM which allows the CRM users to click it and go stragith to a new chat conversation (WA Channel) even if there were not any previous chats before. (ie: there should be this Message Button for every single CRM contact even if they were originated by a sales page for example - not via SMSchat WA)

Is this ppossible?

Alla

Yes, I created a new contact using Postman. When creating a client, we receive a response that contains the client's id.
Next, you can create a link by changing the client ID to the one you need from your CRM system.
That is, the link will look like this:
https://beta.promptchat.com/live-chat/conversations/client_id
https://beta.promptchat.com/live-chat/conversations/1 (if client_id = 1 )
https://beta.promptchat.com/live-chat/conversations/2 (if client_id = 2 )
https://beta.promptchat.com/live-chat/conversations/18134 (if client_id = 18134 )

Here you can view instructions on how to create a contact via API from a third-party crm system
https://docs.google.com/presentation/d/1O6OpETfQgEeVlqpMtnnjI46qXkXy23bVx94d8tA5BgI/edit?usp=sharing