prints and videos doesn't appear - 103005042024

Clayton

Bug description: When the customer sends prints and videos, sometimes it doesn't appear, not just in this chat but in several others as well, and something that is happening quite frequently.

Company link: https://app.botatende.com.br/

Integration link: https://app.botatende.com.br/integrations/6720/edit

Chatbot link: https://app.botatende.com.br/chatbot/7293/edit

Chat link: https://app.botatende.com.br/live-chat/my-chats/1789375
https://app.botatende.com.br/live-chat/my-chats/1239011

Alla

WhatsApp integration supports these formats .mov, .mp3, .wav, .ogg, .mp4. If you send other formats then the attachment will not be sent. Or maybe it has a large size.

For a more detailed analysis of this situation, please provide the video/picture you are sending.