Hi,
1) When you create Users always assign them to their specific department(s).
![](https://forum.promptchat.com/assets/files/2024-02-08/1707402622-298534-image.png)
2) When you build your chatbot(s), always start with the department block. (Even when the chatbot flow starts with a trigger) This way a specific user will only see their own departments' chats.
![](https://forum.promptchat.com/assets/files/2024-02-08/1707402756-47863-image.png)
3) Create a Chat Tab Preset where you assign tabs to the chosen department or integration or tag.
![](https://forum.promptchat.com/assets/files/2024-02-08/1707402897-387123-image.png)
here is an example:
![](https://forum.promptchat.com/assets/files/2024-02-08/1707403026-983836-image.png)