Hello, how are you? The assignment is not working. The department is being changed when the transfer is made, but the transferred contact is not going to the queue of the other department.
In the first picture, I am in a conversation with the "compras" department-user, and I assigned the conversation to the marketing department-user.
In the second picture, it is shown from the marketing department-user that the conversation did not go to the queue, and the option to pick up the conversation does not appear.
