Videos are not showing up on the chatboard

Clayton

Hello, according to the screenshots, the videos sent by clients are not appearing on the chatboard.

[upl-image-preview url=https://forum.promptchat.com/assets/files/2023-12-14/1702566153-255464-image.png]
[upl-image-preview url=https://forum.promptchat.com/assets/files/2023-12-14/1702566163-384420-image.png]

Clayton

[upl-image-preview url=https://forum.promptchat.com/assets/files/2024-01-11/1704981939-594249-whatsapp-image-2024-01-11-at-110428.jpg][upl-image-preview url=https://forum.promptchat.com/assets/files/2024-01-11/1704982186-461480-3bc95ef8-ba3b-4526-a26b-70a6c370961b.jpg]

Clayton

Additionally, text messages sometimes fail to work, as illustrated in the attached file.[upl-image-preview url=https://forum.promptchat.com/assets/files/2024-01-11/1704982429-523672-imagem-do-whatsapp-de-2024-01-09-as-154238-6411a32d.jpg]
[upl-image-preview url=https://forum.promptchat.com/assets/files/2024-01-11/1704982485-514956-imagem-do-whatsapp-de-2024-01-09-as-154237-f4e3d5eb.jpg]