chatbot reseting on the overdue tab

Clayton

Hello everyone, how are you? When a customer is in the queue and sends a message, the bot behaves as expected (does nothing). However, when the customer becomes overdue, if they send a new message, the bot resets and returns to the beginning of the flow.

Alla

If the user wants to continue the conversation with the bot when the operator does not answer, he has the option to do so.
You can configure the interface you need using the "not-answered-chat" trigger.

Let's imagine the situation that the user asked for a live chat on the weekend and no one can answer him for two days.
With this functionality, he can return to the chatbot and continue communicating with the bot.
Recently, we made such a functionality for this purpose.

Clayton

This approach effectively addresses the issue. Thanks.